● Nexen Tire tops the list in the tire category of the ‘Global Customer Satisfaction Competency Index (GCSI) 2016’ for the seventh consecutive year
● Nexen Tire obtained the highest scores in the categories of customer satisfaction elements, customer valuation, and global competency
Seoul, South Korea, June 30, 2016 – Nexen Tire, a leading global tire manufacturer, has announced that the company has yet again topped the list in the tire category of the ‘Global Customer Satisfaction Competency Index (GCSI) 2016’ for the seventh consecutive year.
The GCSI is an evaluation system developed by Global Management Association (GLOMA) under the Ministry of Trade, Industry, and Energy. The evaluation system was developed in order to raise awareness of customer satisfaction management and to support higher level of customer satisfaction management by providing global industrial competitiveness index.
This year’s survey was conducted by studying approximately 101,000 Korean residents and their opinions on 183 different products and services across 9 different industrial sectors. The survey studied the products of globally recognized Korean companies that engage in active marketing activities.
Nexen Tire obtained the highest scores among its competitors in the categories of customer satisfaction elements, customer values, and global competency, topping the list in the tire category of customer satisfaction for the 7th year running.
Nexen Tire said, “It is an honor to be recognized for the efforts the company has made in trying to provide the highest quality products possible through strict quality assurance and to respond to customer’s needs by one-step-ahead product development”.
In addition to being honored by the GCSI, Nexen Tire was ranked 4th out of 12 tire brands in the Passenger Car segment of the ‘2016 J.D. Power Original Equipment Tire Customer Satisfaction Study’. The company has been continuously receiving positive appraisals on its products in the global tire industry.
GCSI’s certification ceremony was held in Beijing, China on 23 June, with the winners of each category in attendance.
Yang Chang-soo, President at Nexen Tire Qingdao (on the right), Park Young-jun, Chairman of GLOMA (on the left)